Customer Support Representative

Volt

Volt

Customer Service
Posted on Wednesday, February 7, 2024

Title: Atentern, Customer Support Representative (Spring 2024)

Reporting to: Program Manager and Portfolio Company

Location: Tulsa, Oklahoma

Status: Temporary, non-exempt, up to 40 hours per week

Who you are:

Are you a driven, hard-working individual ready to thrive in a dynamic workplace that embraces technology and innovation? Atento Capital is seeking an exceptional Atentern, Customer Service Representative. As an Atentern, you will play a vital role in driving our mission of inclusive economic growth in Tulsa. This is a unique opportunity to gain hands-on experience in the fast-paced world of entrepreneurship, contributing to fostering positive relationships between the portfolio company and its valued customers. If you have a passion for making a positive impact and a hunger for knowledge in technology, investment, and customer success, we want you on our team!

As an Atentern, you are excited to delve into the inner workings of a start-up company. You thrive in an ever-changing workplace that values technology and embraces a chic aesthetic. With your intellectual curiosity, strong work ethic, and exceptional critical thinking skills, you are a creative self-starter always ready to tackle new challenges. Your interpersonal skills are second to none, making you an excellent communicator who can effectively engage with stakeholders in our community. You actively contribute to the customer support and growth process, sharing innovative ideas and embracing the idea that no task is too big or too small. In this role, you thrive in a fast-paced environment that blends structure with ambiguity, allowing you to showcase your adaptability and drive.

As the Atentern, Customer Support Representative, you will:

  • Proactively engage with clients, providing assistance, and offering solutions to enhance their overall experiences.

  • Serve as a liaison between customers and internal teams, advocating for customer needs while collaborating with various departments to deliver timely and effective solutions.

  • Exemplify a customer-centric mindset, strong verbal and written communication skills, and a passion for delivering outstanding service.

  • Work with technologies such as Hubspot, Typeform, Metabase, Zapier, Stripe, and Intercom to drive success.

  • Utilize your customer-centric mindset to drive customer feedback utilization.

  • Foster positive relationships between the team and its valued customers.

  • Take on additional responsibilities and special projects assigned to contribute to the team's overall success.

Compensation:

  • $15/hr for high school graduates

  • $18/hr for those currently enrolled in an undergraduate program

  • $22/hr for young professionals with BA or equivalent

  • $27/hr for those currently enrolled in a Master's program

  • $31/hr for those currently enrolled in a Ph.D. program

Our Ideal Atentern:

  • Holds a bachelor's degree.

  • Is aligned with Atento’s Core Values of: People First, Curious, Humble, Exceptional.

  • Has strong collaborative, organizational, and time management skills.

  • Is a positive team player with insatiable curiosity, fiercely collaborative, and possesses excellent verbal and written communication skills.

  • Can manage and maintain confidential information.

  • Is tech-savvy and quick to learn new tools, proficient with Microsoft Office and G Suite.

  • Has a 24/7 mentality, demonstrating strong time-management and organizational skills to juggle multiple projects and tasks efficiently.

  • Works well under pressure in a fast-paced, time-sensitive environment, adapting quickly as priorities shift.

  • Possesses high growth potential and a constant willingness to learn.

  • Has reliable transportation.

Grow with Atento. Our Promise to You:

  • You will gain expertise in venture capital investments, entrepreneurial development, startups, and business management/operations.

  • You will learn from and be mentored by successful entrepreneurs and investors

  • You will be exposed to economic development and philanthropic work alongside one of the largest philanthropic organizations in the world.

Who We Are:

Atento is more than just our name. It is who we are. Atento is the Spanish word for Helpful, and that is what we strive to be every day, living by the philosophy of “doing well by doing good.” We are a small team of Atentans incredibly passionate about what we do in our local community, Tulsa—a community we believe is a hidden gem and destination for entrepreneurs, the tech community, and top talent.

At the core, as individuals and as an organization, we:

  • Believe that talent is equally distributed but opportunity is not

  • Are driven to democratize access to venture capital

  • Prioritize our time and talents in investing in the underinvested

  • Execute all of the above while being uncompromising in striving for above market, risk adjusted returns.

As a venture capital organization, our Investments and Operations teams work closely together to drive growth and returns within the city of Tulsa. Specifically, our investment focus lies on venture funds, non-local and local direct startups, and assorted entrepreneurship and tech startup related programming—all with a strong lens towards diversity. We seek to maximize our impact on others while simultaneously creating tremendous value for our investment partners, founders, and community. Using our community connections, deep commitment to entrepreneurship, and vision to scale technology in Tulsa, we invest in hard working entrepreneurs and personally help them build their companies here.

If you are excited about working in a fast paced, startup-esque environment where you will be challenged to continuously learn while driving revolutionary entrepreneurial development in a burgeoning tech hub, we want to meet you.